Answering questions from the article Questions number 5 and 6 only

Answering questions from the Questions number 5 and 6 only - Article Example Therefore, every worker entered the details of his or her completed order, making them responsible for their actions. Mark distributed a detailed activity sheet specifying how tasks should be structured throughout the day. In addition, he indicated and how much time each task should task. He felt that this would provide more control over the workers and improve their productivity as well as efficiency. In addition, he announced that all future calls from the customers were to be forwarded directly. Specifically, this is because he felt it was inappropriate for employees to take up this role. In turn, this would increase his control over the workers. Mark posted a goal sheet on the break room door listing each employees name and the goal mark for each day to motivate them. He would then display the number of orders completed and compare it to the pre-set goal to gauge their performance against their co-workers. He felt that this would improve their efficiency through competition and predictability of their performance. He ensured the orders were provided, on time, to improve reliability as he often arrives late. He gave new directions that he would enter the shipping data and, therefore, ordered all workers to place their completed shipping orders in the bin provided outside his office. The lack of adequate information about the workers influenced his decision. Therefore, he felt that the employee would take advantage of the situation and use the computer for â€Å"inappropriate† things. Notably, this would reduce their efficiency and company

Implementation of a Customer Relation Management System (CRM) in B2B Term Paper

Implementation of a Customer Relation Management System (CRM) in B2B with the example of Aviation business - Term Paper Example Therefore, airline organisations need to develop new methods to manage the customer relationship in order to enhance customer loyalty and income. The impacts of global economic downturn along with the terrorist attack of 9/11 have severely impacted on the aviation business. The airline companies concentrate on operational developments in order to minimise expenses without ignoring the demand of customers. Customer relationship has nurtured for aviation companies to maintain competitive advantage and productivity in the long-run. The customer relationship management (CRM) has become a tool for aviation companies for managing good association with the customers (Boland & et. al., 2002). The paper explains the CRM system in B2B business with concentration on aviation business. B2B allows one business to interrelate with other business. The developing technologies have enabled businesses to apply CRM system in B2B. The chief resemblance between B2B and CRM is that they both work on onlin e platform. Therefore, developing and implementing CRM strategy on the basis of B2B model can result in low managerial expenses, well-organised marketing promotion and improved customer receptiveness. By using CRM in B2B, aviation organisations can increase the reach of customers and lessen the expenses of quality management (Zeng & et. al., 2003). The paper describes how CRM can be conducted in B2B aviation organisation. The objective of the paper is to understand various aspects of CRM in aviation organisations concerning designing, implementation and procedure which must be considered in order to get positive results. 2. The Strategy 2.1 Design CRM Strategy Several organisations pursue expensive CRM initiatives without considering the challenges and the expenses involved in them. Therefore, they are unable to get the benefits of CRM. IT and CRM managers are responsible for economic reasoning in order to make sure that CRM plans get appropriate funding. Aviation organisations must realise that CRM is a business strategy with underlying technology and it necessitates huge spending of money in software, hardware, communication, consultation and employee training. Objectives of CRM The major objective of CRM is to enhance the level of customer satisfaction. The task of CRM is not only providing technological support to the business, but it also acts as marketing philosophy for organisations. The â€Å"one-to-one† marketing system which has appeared in present days, proposes organisations to be more prosperous if they focus on gaining and preserving a portion of every customer, rather than a portion of entire market. In this context, information technology i.e. CRM can become an enabling aspect for organisations. With the improvements in technological innovations and the emergence of internet, CRM has become powerful enough to forecast the behaviours of customers, develop value–added functions, reinforce the brand image and develop customer support functions. CRM is a technology empowered business approach whereby organisations influence increased customer information in order to establish commercial relationships, on the basis of optimisation of value provided to the customers. Customer satisfaction through implementation of CRM can be achieved by lessening of cost of services, development of

Economic Objectives of the United States over the last three years Essay

Economic Objectives of the United States over the last three years - Essay Example Unfortunately, discretionary macroeconomic policies and a volatile environment of the US were closely related to awkward policies such as excessive government spending, high inflation, and an over-valued exchange rate render an economy prone to crisis. United States Government has always believed in broad consensus that exist on the utility of inflation-indexed or inflation linked bonds for which economists and policy makers make the sharing of risk between issuers of bonds and investors possible. In this context financial markets in the emerging market economies are deepened and when an emerging market government issues inflation-indexed bonds, this is seen as reducing the cost of educating the global investors regarding the benefits of these instruments. Though such policies in the past have reduced the co-ordination problems, but has left the most frequent areas devoid of discipline and these are the regulatory norms and supervisory structures. Today, the way the US is breathing a n unstable macroeconomic environment, these vulnerabilities of the financial sector readily spawn a crisis because of distortions in the real economy and serious macroeconomic policy.The macroeconomic policies or the economic crunch being witnessed for the last few years has not affected US military expenditure, since it has kept on increasing by 59 percent since 2001 and it is obvious that such increase reflects massive spending on military operations in Afghanistan and Iraq, however it also includes increases in the ‘base’ defence budget.... Policies regarding public finance claims that only the most central, national government can successfully manage US economy's macro-economic swings and the resulting unemployment of labour and economic resources. The macroeconomics in this case does not held itself responsible for the inability to alleviate unemployment because it suggests that the mobility of factors of production in any economy and the inclination of a region's residents to spend their incomes on imported goods are responsible factors behind the raised unemployment rate (Inman & Rubinfield, 2001). Unemployment Compensation programs in the light of policies have been relatively modest in scale that has covered potential benefits during all these years of recession, however their duration is short and replacement rates are generally low. Recipiency rates are also relatively low (Vroman & Brusentsev, 2005: 145). The policies advice that many aspects of these programs highlight the association between inflation and Unemployment Compensation replacement rates without effective indexation provisions, high inflation would quickly erode the real value of monthly benefits (ibid). The main factor that explains why international trade and capital movements instead of other economical concerns have become a major concern of senior policymakers in the United States is the acceptance by all governments of responsibility for how well or poorly the domestic economy performs. The policymakers claim that the electorate's demand for a steady increase in the standard of living indicates that any policy that significantly affects domestic economic performance is an important variable in determining who is president and which party controls the

WHEN sTORIES sHAPE lIVES Essay Example | Topics and Well Written Essays - 500 words

WHEN sTORIES sHAPE lIVES - Essay Example d when she met Carson Gueye, the first time her mother allowed her to go the market alone, and love blossomed since then, though they knew it was doomed love. Carson was a market worker. He did anything he could for people inside it, like carrying boxes and cleaning stalls. He was an orphan, but an old man, Chan Mo-wan, took him in. In the market, the noise and nauseating odors of men and butchered animals that Shiniang used to hate were gone. Instead, she saw human life and freedom. More than that, she saw Carson. He was sixteen, but already he hovered over others with his 5’11 height and large frame. Shiniang blushed, for he caught her staring at him. Shiniang ran, or rather, stumbled away, nearly falling on women on the floor selling dried fish. She dared look back, and Carson was still there, with a smile on his dark brown eyes. Shiniang was about to go home, hardly able to carry what she bought, when Carson helped her. Their arms brushed and their eyes met. What they saw inside each other’s eyes married their souls. Afterwards, Shiniang and Carson found ways to be together. Young love was not assuring, however. Shiniang once confided to Carson that her cousin, Li-Wang, committed suicide to avoid arranged marriage. It was not new news for many young women killed themselves to oppose arranged marriages (Man 123). Carson asked Shiniang to never do the same thing. Shiniang shook her head: â€Å"I’d rather die than marry a stranger.† Carson kissed Shiniang for the first time on the lips. Their love was doomed, but loyal nonetheless. Shiniang raked her mind, trying to find a solution to her problem, until one story gave her a fitting solution. Uncle Chow Li-Bao was angry when he came to their house years ago. His daughter, Hsien-Hsien, was supposed to be married to a rich trader, when her lover kidnapped her. Marriage by kidnapping was looked down in their community, but it was effective (Zhongyi 58). Risking her own life, Shiniang escaped and found Carson.

Synchronized Access to Shared Memory by Multiple Essay

Synchronized Access to Shared Memory by Multiple - Essay Example Various techniques which can be used to achieve this are discussed in the following paper. A multi-core processor (or chip-level multiprocessor, CMP) combines two or more independent cores (normally a CPU) into a single package composed of a single integrated circuit (IC). The below diagram "Dual CPU Core Chip" (Schmitz, 2004) gives an idea about it. The principle behind current Multi-Processing (MP) systems is that computations requiring large amount of CPU usage could be broken up into many relatively independent parts. These parts, called threads, while being executed simultaneously, could either be of the same or different process. Since these threads could be inter-dependant, issues of memory architecture and in particular memory consistency and cache behavior are 'key' to both correctness and performance in multi-processing systems. Multi-Core Processors (CMPs) could be broadly classified as Uniform Memory Access (UMA) processors in which all the CPUs are able to access all the memory with no specific preference or Non-Uniform Memory Access (NUMA) processors, where each CPU may have its own special memory area. A system may maintain memory consistency using hardware or using a combination of hardware and software techniques. Hardware can provide a particular memory ordering guarantee, (hardware will maintain the sequential nature of program memory accesses), while software can be used supplement hardware-provided memory ordering by forcing additional ordering restrictions at desired times. The memory ordering scheme implemented is a design choice involving a tradeoff between hardware complexity, software complexity, and the desired ability to cache and buffer data. Non-Uniform Memory Access (NUMA) Architecture Refer Diagram "NUMA Architecture." (Watson, n.d., p. 4) In NUMA architecture a processor can access its own local memory faster than non-local memory that is, memory local to another processor or memory shared between processors. In this type, all the MPs may or may not be of similar capacity (Asymmetric Multi Processing). Communication between processors is often based on use of shared memory between those processors. An 'Inter Process Interrupt' (IPI) allows CPUs to generate notifications to other CPUs to invalidate entries for a shared region or to request termination. Uniform Memory Access (UMA) Architecture Refer Diagram "UMA Architecture." (Watson, n.d., p. 3) When multiple processors can access the same shared memory, the MP system has to make sure that the ordering of memory access from one processor is made visible to the other processors. Memory Fencing One way to achieve 'Cache Coherence' in a MP environment would be by using 'Fencing' technique. Refer Diagram 'MFDA and MFDR Instruction" (Mittal, 1997, p. 26). In this technique, MP system (11) access and release of shared memory space (15) is done using two special instructions - MFDA and MFDR. The Memory Fence Directional - Acquire (MFDA) (16) instruction locks the specified area from being accessed by other processors. Once the operation is over and data can be released, the Memory Fence Directional - Release (MFDR) (17) instruction is issued. Since an MFDA instruction 'locks' the shared data until its

Project 2 Essay Example | Topics and Well Written Essays - 1750 words

Project 2 - Essay Example alue and the book can be utilized to witness the beginnings of the business of running a church, while ascertaining fundamental principles that remain solid concepts in the current administration of church funds. The terms of success within the financial development of a church is based on sound money management principles. McGarrah lists â€Å"Honest payment of all bills and obligations incurred† [2] as the first responsibility in administering the finances of a church. Using this tenant as a basis on which to make decisions about how funds will be used allows for the church to be a solid representation of what is honest and good. Arranging for goods and services to be given in donation should be done before jobs are completed or goods are delivered. To accept an obligation without the intent to make good on the contractual promise creates a poor example to the community and diminishes efforts towards the community in bringing members into the church. As in all things, however the church conducts itself and the way in which it develops relationships is _____________________________________________________________________ Another issue that McGarrah addresses is the issue of the salaries the church pays to the pastor and other employees who operate the church. McGarrah suggests that to pay a pastor a â€Å"starvation salary†[3] is unacceptable and will also reflect poorly on the reputation of the church. A poor reflection will also result from improper allocation to budgets. If budgets are not large enough to meet the needs of the objects of those budgets, then programs and projects will suffer allowing the appearance of inadequate management of the church funds. It is a harsh truth that a church needs money, just like any other organization, in order to grow and provide ministering nourishment to its flock. McGarrah says that â€Å"History shows that churches which have persistently belittled stewardship and finances, which have not used money in their

Fundamentals of Administration Curriculum and Supervision Essay Example for Free

Fundamentals of Administration Curriculum and Supervision Essay Introduction Administration curriculum and supervision in education developed out of the desire to run schools under laid down skills, rules and guidelines. This was supposed to be carried out by professors and educational practitioners. In the 18thcentury this process was governed by professionally unskilled men from the local community. The administration process in education is comprised of government officials in charge of education that is from the ministry o education, the professors, curriculum developers and designers, heads of schools and the teachers’ staff. The curriculum involves stakeholders in education, professors and teachers. Supervision consists of almost the members in administration with others like inspectors and invigilators. These are charged with the role of monitoring the implementation of programmes in schools. (Doll, W. E. 1993) In this paper am concerned with the fundamentals of administration that is main the main areas of responsibility in administration, challenges that leaders face in education, the curriculum in the American society and the supervision process in education as well as problems encountered in supervision in schools. The three factors are important in the education system because schools are run by programmmes, set of rules and guidelines which can only be done by administrators, curriculum developers and supervisors. Fundamentals of administration Administration is used to mean governance or a body of rules regulations and programmes that guide the running of an organization. In the education context it is the management in schools or educational institutions. This process is very important since it facilitates effectiveness and efficiency in planning and running school programmes. There are several departments in the sector of education and just like any other organization it needs experts in different fields to perform the function of governance. In my opinion the various main areas of responsibility in administration are as follows: The area of selection of content, which can also be referred to as leaning activities. Education in any society is supposed to mould learners to become useful members to the society and develop the culture of that particular society. Therefore administrators have the responsibility to ensure that what is placed in the curriculum is useful and will enable students achieve the objectives and goals of that education system. This is the reason why administrators in education should be professionally equipped with knowledge and skills so as to enable the come up with sensible decisions in education. (Marshall and Oliva2006) Selection and recruitment of personnel in education sector is yet another area that calls for administration. In the modern world unlike in the past, selection of experts to run and play different roles in education is supposed to follow some rules and qualifications of the candidates. The modern world is full of advancements and inventions especially in technology, thus during recruitment some criteria has to be developed by experts already in administration so that competence is maintained throughout in education. The administration plays the responsibility of selecting students to join various levels of education. It does this by setting up standards for students and schools. Selection of resources and materials to meet the needs of students is done by the decision makers which is still the administration from the governmental level down to the school level. It is the decision makers in government who decide the sum of funds to be allocated to the education sector after the budget has been drawn for a state. (Ann, M. 2008) Administration is also concerned with the factor of standards of performance that is the evaluation process. Education can never be complete without measuring the outcome in students the teaching methodologies and the curriculum used, because of this there is need to set up standards in evaluating these programmes. Evaluation brings about improvements, it helps to identify and eliminate unproductive programmes. In students it is for motivational reasons for guidance and counseling as well as grading them. (Marshall and Oliva 2006) Administration is also in involved in the field of certification and employment whereby after completion of a course students graduate to the next higher level or they join the job market. During this time of going to other levels they are given certificates according to their performance and qualifications. The administration is able to certify by checking the standards of summative evaluation especially the examiners, they are also included in the body of administrators. (Perry, M. 2000) Challenges that leaders face in school administration. The quality of administrators and teachers(trainers). These are the professors ,government officials and teachers in schools . The quality is low meaning hat the level of output will be low because they lack skills and competence, This leads to poor performance. It is evident in the field of technology where teachers lack skills in new innovations like the use of digital technology in education system (. Ann, M. 2008). The problem can be responded to by establishment of training centres for administrators and teachers. This will help to prepare them with necessary skills like the information and technology as well as presentation skills. There should encourage workshops seminars and conferences to enable administrators to share ideas on leadership and learn from one another through the interactions. By so doing I feel the administration will notice some improvements in its performance. The issue of low performance is also an obstacle in the education system which leaders face Low performance in the school system is as a result of factors like indiscipline among the learners and the school staff, violent behavior in the school and the low quality of teachers who cannot deliver. In learners indiscipline consist of drug abuse absenteeism from school and so on. While indiscipline administrators, teachers and the other school staff are those who fail to perform their duties alcoholics and lack respect towards their co-worker. This problem can be dealt with through guidance and counseling programmes in schools to rehabilitate especially the drug addict victims. Parent should also be involved in correcting the indiscipline children. I suggest that institutions should also come up with firm rules and regulations concerning indiscipline cases, and then a friendly relationship should be maintained between teachers and students to avoid rebellions in schools because students will feel free to express their feelings. The gap between the advantaged and the disadvantaged is yet another challenge that leaders face in school. This is a barrier in provision of equitable resources in education The well off families are able to provide quality education for their children while the less fortunate lack opportunity to access this education because of lack of resources. This can be solved by measures being put in place to provide education to all regardless of the inequalities in the society and the cultural imperialism. Ann, M. (2008) has explained this issue this means that the government should intervene to provide social justice in the society. Poor leadership and weak management in schools is another big issue of administration in schools. This comes about because of lack of leadership and managerial skills among the people who are given the responsibility to lead and manage schools. Misappropriation and embezzlement of funds and resources is as a result of poor leadership. Due to this the are unnoticeable developments and improvements in schools with weak leadership because the administration misuse funds allocated to schools to meet the learners needs hence performances go drop as the essential needs of students are not provided which affects them negatively. The above problem can be avoided through training leaders in schools to gain leadership and managerial skills to assist them in planning and organizing the programmes in schools and wise budgeting of school basic needs and materials. Leaders should also set up boards to supervise the handling of finance and school resources so that the school administration becomes accountable to the expenditures made this will ensure transparency and accountability in the school management. (Ann, M. 2008) Curriculum in the modern society. Curriculum can be defined as well planned and systematic programmes that enable the process of education to achieve various aims and objectives. Marshall and Oliva (2006). In trying to understand curriculum one needs to have an understanding of these factors. Epistemology where by one has to know what type of knowledge is contained in curriculum and what is to know. The political side of curriculum is who controls selection of knowledge that should be included in the society. Curriculum can be said to be a cultural construction . This is supported by the postmodern theory . The postmodern vision of curriculum research and classroom practices can lead to a just, caring and ecologically sustainable culture In regard to the constructive curriculum Doll (1993) said that â€Å"Being alert to the implications of historical sedimentations in language we use is no destruction. Curriculum can be viewed as a body of knowledge, however this should not make one to take it as syllabus because this perspective tends to take the traditional text book approach as a body of knowledge it makes sense because this makes education to be a process by which knowledge is delivered to learners. People who take curriculum as syllabus are likely to limit themselves in planning content. Curriculum is expected to promote social justice in education. The post modern theory tries to challenge the foundationalism, realism and essentialism that have led to discrimination in respect to race gender and culture because they limit their scope to traditional quantitative beliefs in postmodern theory that will fight gender, cultural and racial discrimination in the modern theory of education. Postmodern argues that it is not easy for a teacher to be called a teacher without being a learner . This is a very important point. Teacchers should be willing to learn from this process of teaching because learning is a life long process. Modern theory assumes that teachers know everything. However there is an argument that learning is a life long process and it will never be complete. (Ann, M. 2008) Supervision in education. It is the process of checking and monitoring the implementation of the curriculum. For example the curriculum developers supervise curriculum implementation and curriculum evaluation. Experts in this section ensure that the curriculum plans, materials and equipment are in good condition. The examination boards supervise administration of exams in schools. They facilitate the setting, moderation and marking as well as the grading of students and the schools. (Sergiovanne, J. 2006). The government is also involved in supervision in education through the ministry of education which takes care and checks maintenance of educational standards in a state. It ensures that all laid down procedures in education are followed and the standards attained. Supervisors in education like any other field need to be trained to acquire necessary skills in supervision. These include skills in setting priorities handling responsibilities communication and other important skills in a profession (Perry, M. 2000) Problems of supervision in schools. The supervision section just like administration they have common challenges which they face since they are both dealing in management of the education system. The major challenge that supervisors face is scarcity of resources and funds to facilitate their functions. There is high demand from the schools for resources to meet the materials and resources required in education especially in trying to provide for the disadvantaged population. This constraint gives supervisors hard time in dealing with the available resources. The gap in the society of poor and rich ,the social injustices are also challenges facing supervisors as well as misappropriation of funds by the authority to schools and lack of skills by some personnel which means poor performances in that field and interference from the government officials. ( Sergiovanne, J. 2006) Conclusion The education system is organized into various programmes and for this process to achieve a success it has to be run by experts in different sections, these administer and supervise the process while the content or learning activities carried out in schools are what we refer to as the curriculum. References Perry, M. (2000) Walking the Line: The Art and Practice of Anti-Racism Teaching for Social Justice. New York: Amazon. Sergiovanne, J. T. (2006). Supervision: A Redifination. New York: Amazon. Doll, W. E. (1993). A post-modern perspective on curriculum. New York: Teachers College Press. Ann, M. D. (2008) Sustainability: a leadership issue. Retrieved on 6th June, 2008 from http://www. sustainabilityaleadershipissue. blogspot. com Marshall, C. Oliva, M. (2006). Leadership for Social Justice: Making Revolutions in Education. New York: Pearson Books.